Refund & Cancellation Policy

MapLeads Media — trading name of Vision Action Reality
Email: hello@mapleadsmedia.com
Last updated: September 2026

1. Overview

MapLeads Media provides ongoing Google Ads management services on a monthly retainer basis. Because we begin delivering work immediately upon the start of each billing period — including campaign management, optimisation, reporting, and weekly strategy sessions — our services are rendered in full each month.

2. No Refund Policy

All fees paid for completed monthly service periods are non-refundable. This applies to:

  • Monthly management fees already charged and settled
  • Onboarding or setup fees (if applicable)
  • Any partial months where work has already commenced

Ad spend budgets transferred directly to Google Ads are governed by Google's own terms and refund policies, and are entirely separate from our management fees.

3. Minimum Engagement Period

Our services require a minimum engagement of 3 calendar months from the start date. This initial period is necessary for campaigns to collect sufficient data, optimise, and produce consistent results. No cancellations are accepted during this initial period.

4. Cancellation After the Initial Period

After the initial 3-month period, either party may terminate the agreement with 30 days written notice via email to hello@mapleadsmedia.com. During the notice period:

  • Services continue as normal and the final monthly fee applies in full
  • No partial refunds are issued for the notice period

5. What Happens to Your Ad Accounts Upon Cancellation

Upon termination, we will:

  • Remove our access from your Google Ads account within 5 business days
  • Provide a final campaign summary and handover report
  • Ensure all campaigns remain intact — your data, history, and settings remain yours

You retain full ownership of your Google Ads account and all data within it at all times.

6. Exceptional Circumstances

In the event of a genuine service failure on our part — where we demonstrably did not deliver the agreed services — we will work with you in good faith to find a fair resolution. Please contact us at hello@mapleadsmedia.com with a detailed description of your concern.

7. Questions

If you have any questions about this policy before signing up, we encourage you to contact us before purchasing:
📧 hello@mapleadsmedia.com